Employee Assistance Program, also known as EAP program, is a professional service that is designed to help employees address issues that arise in everyday life, both at work and at home. An Employee Assistance Program provides services to employees, in the form of counseling and additional resources. As well, provide services to managers and employers, in the form of organizational development and training.

EAPs (Employee Assistance Programs) provide a wide range of services to employees and their family members so that they can meet professional and personal demands. Ultimately, this leads to greater life satisfaction and peace of mind.

According to a study released by The Employee Assistance Trade Association, an EAP Program provides value in the following ways:

  • Employee support

    • Provide no-cost counseling for employees and their family members

  • Healthy workplaces

    • Provide behavioral health consultation to the organization

  • Business Value

    • Support worker productivity and reduce business costs

  • Better mental health

    • Restore hope for troubling situations

Mental Health continues to be a growing topic in the United States. As of 2016, 18 percent of the U.S. adult population (1 in 5 people) has reported a mental illness. Mental illness affects worker productivity, the bottom line, workplace culture, and more. U.S. Employers spend about $31 billion a year in lost productivity linked to depression. Our culture is well aware that many jobs affect a person physically, but mental fatigue from workplace stressors also play a big factor in employee illness, health, and mortality. This is why services such as EAPs are available to provide the necessary support to mental health.

What is an EAP Program? 

An effective EAP Program provides services that fit the needs of the organization from the employers and employees' side. A full-service program is dedicated to providing each organization with a dedicated account manager that ensures that the right program is in place in their workplace.

It’s a voluntary and work-funded service that can provide assistance to employees with various issues. These services can include counseling, work/life resources, life/career coaching, organizational development, and more.  Employees can access this program for substance abuse issues, stress, grief, family/marital counseling, and much more. An EAP Program is a benefit provided by the employer, but it is a service that is administered by Psychtegrity, and all information provided to our clinicians are confidential and private.

This benefit is designed to serve the needs of employees and the organization alike.  Life coaches will offer organizational training to improve workplace relations and deescalate rising issues. Executive coaches will work with management to help create an improved workplace environment. Therapists are also trained in helping workplaces deal with traumatic or violent work-related events.

The goal of an EAP is to provide employees with the tools and resources that they need to improve their mental health and help balance their work/life. This will ultimately benefit the employer by creating a workforce with increased productivity, improved retention rates, and “happier” or more satisfied employees.

Services can be customized based on the needs of the workplace. Some organizations might need to offer more counseling options to their employees, while other organizations might need to provide additional organizational training during management changes, etc. 

EAP Benefits

An Employee Assistance Program can provide many benefits to the workplace. The cumulative stress experienced by employees in any job function presents unique challenges for their well-being and ability to do their jobs.

Workplace stress can lead to:

  • family problems

  • sleep disturbance

  • depression

  • anxiety

  • substance abuse

  • workplace performance issues

All of those issues can be addressed from the services provided by the EAP. This benefit is in place to provide support to employers by ensuring that their employees have the resources they need to live their life successfully.

How does an EAP provide those improvements? 

  • Confidentiality

  • Immediate Assistance

  • Quicker Return to Work

  • Avoiding Escalation

  • Affordable Perks


Employees who need assistance on certain issues will appreciate that they have access to the resources to discuss sensitive issues in complete confidence. Once an employee reaches out to the EAP, the information acquired, conversations, and counseling are private and will not be disclosed to the employers.   Substance abuse, marital problems, and other issues might arise that affect job performance, create absences, etc. These issues might be too sensitive for an employee to discuss with their manager, but they can openly discuss the situation and receive help in resolving these issues without negatively impacting their job.

Immediate Assistance

Issues can arise at any moment hence, employees have access to our staff instantly, which allows them to be immediately connected to the resource that they require. At Psychtegrity, counseling and other services can begin immediately either through, telehealth or in-person.  Having access to immediate counseling and/or assistance allows the employee to receive the aid they need to address their issues when they need to in other to continue performing their job duties.

Quicker Return To Work

Counselors integrate with workers’ compensation, medical, wellness, and behavioral health to create a continuum of care for the employee to improve his or her condition for a speedier recovery.

Avoiding Escalation

An EAP  benefits the employer equally as it benefits the employee by providing support to the employers, managers, and organization as a whole. The provider can provide organizational development and training by professionals to help solve issues that arise in your workplace. There are many conflicts that can arise in any job setting, professionals can be brought in to help mediate the situation and help resolve the conflict. As well, supervisors can always make an employee referral to the program if they are dealing with a situation that the EAP services should help resolve. 

Affordable Perks

Good employees are hard to find and even harder to keep in today’s job market. Employees know their value and want to ensure that their workplace is the best fit for their lifestyle. Benefits outside of typical PTO, compensation, and insurances are a growing factor in keeping employees happy and in their current positions and companies. An EAP benefit is one that not only services the employee but their entire family as well. Counseling services, work/life resources, and more are available to the employed individual as well as their immediate family.  This benefit is a perk that your business can offer to employees at an affordable rate


EAP Program Services

The following EAP services are offered by Psychtegrity’s customizable services:

  • Psychotherapy

    • Many of your employees can face challenges, like juggling the demands of work and family, that can adversely affect their overall well-being. Becoming overwhelmed or stressed by relationships, school, health, finances, work, family, or other issues is not uncommon. This can impact their quality of life, health, and work.​

    • Our EAP offers initial assessments, short-term counseling, referral, and follow-up services for:

      • Family/relationship issues

      • Workplace concerns

      • Alcohol and drug problems

      • Stress-related challenges

      • Personal and emotional difficulties

      • Grief, anxiety, and depression

  • Case Management and Referrals

    • Creating a perfect work/life balance is a struggle for most employees. There are situations that come up in everyday life that sometimes require additional assistance. Work/life resources and referrals are designed to provide consultations to employees regarding the items they need assistance with. These items can include but are not limited to:

      • Child care

      • Pet care

      • Housing services

      • Education

      • Elder/adult care

      • And more

  • Organizational Development and Training

    • This service is provided by certified Life coaches, Executive coaches, and/or industrial and organizational (I/O) Psychologists. As part of our comprehensive employee assistance program (EAP), Psychtegrity provides tools specifically geared towards managers and supervisors. For managers needing employee risk management tools, customized one-to-one management consultations can be provided. Psychtegrity also offers tools to help managers improve their own professional skills.

  • Medical Advocacy

    • Medical Advocacy is a new approach to maneuvering through the healthcare system. It offers strategies to promote employee health, productivity, and well-being by serving patient populations throughout the entire lifespan and by addressing health problems in every category of disease classification and in all disease stages. Medical Advocacy provides guidance for employees when dealing with oftentimes confusing medical-related items.

  • Educational, Presentations, Orientations, and Outreach

    • This service provides engaging programs designed for both employees and supervisors. Our health and wellness presentations include such topics as stress management, dealing with change, effective communication, and more. Our orientations highlight the features and benefits of the program and are available in person and online.​

  • Social Services Aid

    • This service is a new approach to maneuvering through social service assistance aid.   Our case managers and rehabilitation counselors assistant employees in maneuvering through assistance available during a crisis or financial decline that the employer may not be able to eradicate.

  • Financial Coaching​

    • Our email consultation with our financial services representatives provides you objective, targeted information on a variety of issues including:

      • Should you buy or lease your next car

      • Selecting which credit card to pay off first

      • Budgeting

      • Debt Management

      • The basics of financial planning

  • This service includes consultation with financial professionals to provide assistance with issues that require financial guidance.  Financial services include access to consultation and referral services for a wide range of financial issues.

  • Critical Incident Response

    • Distressing incidents such as an employee's natural or unnatural death, the death of an employee's spouse or child, workplace assaults, employee illness, or natural disasters at the workplace can leave employees stunned, troubled, depressed, and unable to perform their jobs effectively. Employees may experience a range of reactions including deterioration of job performance, anxiety, inability to concentrate, conflict with others, grief reactions, and depression. Every organization is vulnerable to such natural disasters and serious accidents thus, when these unforeseen events happen, Our critical incident response services are designed to decrease stress and activate mechanisms of natural resilience, therefore, help employees and the organization recover and return to work.

  • Life Coaching

    • Psychtegrity offers Life Coaching to assist employees in reaching their personal and professional goals. The life coaching process emphasizes self-discovery, self-generated solutions & strategies, personal responsibilities, and accountability. Employees who work with a professional life coach report increased self-esteem, improved work-life balance, and improved communication